Shipping & Returns

Return Policy

If you would like to return an item, please Contact Us with your order number and details about the product you would like to return within 7 days from the original purchase. We will respond quickly with instructions for how to return items from your order.

Returned items must be brought back to us in new and unused condition in the original packaging along with all accessories, warranty cards, manuals, software, cables, etc.

Beyond 7 days, you must contact the manufacturer directly for warranty service. For more information on product warranties, please click here.

We are unable to accept returns of Neptune Systems, Aqua Illumination (AI), or EcoTech Marine products once the manufacturer’s packaging seals have been broken.

Shipping Information

Curbside Pickup

Simply pull up to any parking spot during store hours and give us a call at 210-308-7333. Be sure to have your order number ready and one of our team members will bring your order out to you.

When can I pickup my order?

Once your order has been fullfilled we will contact you to let you know your order is ready for pickup.

Free Delivery For Orders $100+

Elegant Reef is offering FREE delivery on most products for those within 10 miles when you spend $100 or more!

$10 Flat Rate Delivery Within 10 Miles

Elegant Reef is offering delivery to customers within a 10 mile radius for a flat rate of $10.